Refund policy

Refund Policy

We want you to feel confident when shopping with REWIND. If something is not right with your order, we’re here to help.

 

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • In the same condition in which you received it

  • Undamaged and free from signs of misuse

  • Returned with the original packaging and included accessories

  • Accompanied by your order number or proof of purchase

To start a return, contact us at:

srecibussines@gmail.com

Please do not send your order back without contacting us first. We will provide the appropriate return instructions and return address.

 

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your REWIND console arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at srecibussines@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Photos or video clearly showing the problem where applicable

Once we review the issue, we will work with you to arrange an appropriate replacement, refund, or other solution.

 

Change-of-Mind Returns

If you simply change your mind, you may request a return within the return period stated above, provided the product meets our return conditions.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

 

Exchanges

If you would like a different color or product variant, please contact us at srecibussines@gmail.com

Where available, we will provide instructions for exchanging the item.

The fastest option may be to return the original item and place a new order once your return has been approved.

 

Return Shipping

Customers are responsible for return shipping costs for standard change-of-mind returns unless otherwise stated.

If the product is confirmed to be:

  • Damaged on arrival

  • Defective

  • Incorrect

  • Missing essential items

REWIND may provide a prepaid return label or another appropriate solution.

Do not return products to the address shown on the original shipping package unless our customer support team specifically instructs you to do so.

 

Items That Cannot Be Returned

We may be unable to accept returns for:

  • Products damaged through misuse, accidental damage, or improper handling

  • Products that have been materially altered or modified

  • Items returned with missing essential components or accessories

  • Items returned outside the applicable return period

This does not affect any rights you may have under applicable consumer law.

 

Orders Returned to Sender

If an order is returned to us because of an incorrect or incomplete shipping address provided at checkout, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be resent.

 

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible at srecibussines@gmail.com We cannot guarantee that an order can be cancelled once it has entered processing or has already shipped.

 

Contact Us

If you have any questions regarding returns or refunds, please contact:

REWIND Customer Support
Email: srecibussines@gmail.com

We aim to respond to customer enquiries as quickly as possible.

Last updated: September 2, 2026

Nothing in this Refund Policy is intended to limit any mandatory consumer rights available to you under applicable law.