Shipping Policy

Last updated: September 2, 2026

Thank you for shopping with REWIND.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

 

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high demand, product launches, sales, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email where available.

 

Shipping Destinations

REWIND currently ships to:

Worldwide

Availability may vary depending on the destination, product, and shipping carrier.

If we are unable to ship to your address, we will contact you where appropriate.

 

Estimated Delivery Times

Estimated delivery times are displayed at checkout or on the applicable product page.

Typical estimated delivery time:

6–11 business days, depending on your location.

Please note that this is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

Delivery times begin after your order has been processed and handed over to the shipping carrier.

 

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

If we offer free shipping, the applicable conditions will be clearly displayed on our website or at checkout.

Any promotional free-shipping offer is subject to the terms shown at the time of purchase.

 

Order Tracking

Once your order has shipped, we will provide a tracking number when tracking is available.

You can use this tracking information to follow the progress of your shipment.

Please allow some time after receiving your shipping confirmation for the tracking information to become active in the carrier's system.

Tracking updates are controlled by the shipping carrier and may occasionally be delayed.

 

Multiple Shipments

In some cases, items from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments unless clearly stated before purchase.

 

Delivery Delays

While we make reasonable efforts to ensure orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Carrier delays

• Severe weather

• Public holidays

• Customs processing

• Transportation disruptions

• High shipping volumes

• Incorrect or incomplete addresses

• Local delivery disruptions

If your shipment appears significantly delayed, please contact us at:

srecibussines@gmail.com

We will assist you in reviewing the available tracking information and, where appropriate, contact the shipping provider.

 

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

• Full name

• Street address

• Apartment or unit number

• City

• State or province

• ZIP or postal code

• Country

• Contact information

If you notice an error after placing your order, contact us immediately at:

srecibussines@gmail.com

We will do our best to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.

REWIND is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

 

Packages Returned to Sender

A package may be returned to us if:

• The shipping address is incorrect or incomplete

• The carrier is unable to complete delivery

• The package is refused

• The package is not collected within the carrier's required period

If your package is returned to sender, please contact us at:

srecibussines@gmail.com

We will review the situation and provide the available options.

Additional shipping charges may apply if the package must be shipped again due to an incorrect address or failure to collect the shipment.

 

Lost Packages

If your tracking information has not updated for an extended period or you believe your shipment has been lost, please contact us.

Email:

srecibussines@gmail.com

Please include:

• Your name

• Order number

• Shipping address

• Tracking number, if available

We may need to allow the shipping carrier a reasonable investigation period before determining whether a shipment is officially lost.

If the shipment is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with applicable law and our store policies.

 

Packages Marked as Delivered

If your tracking information shows that the package has been delivered but you cannot locate it, please first:

• Check around your delivery location

• Check with household members

• Check with neighbors where appropriate

• Check your mailbox or parcel locker

• Contact the shipping carrier

• Allow a short period in case the package was marked delivered before final delivery

If you still cannot locate the package, contact us at:

srecibussines@gmail.com

We will review the available information and assist where reasonably possible.

 

Customs, Duties and Import Taxes

For international shipments, your order may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other charges imposed by local authorities

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

Customers are responsible for understanding any applicable import requirements in their country.

 

Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

We reserve the right to decline or cancel an order if we cannot legally or practically deliver it to the destination provided.

If payment has already been collected for an order that we cannot fulfill, an appropriate refund will be issued.

 

Pre-Orders

If we offer pre-order products, the expected shipping date will be stated on the relevant product page.

Pre-order shipping dates are estimates and may change due to production, inventory, or logistics circumstances.

If a significant delay occurs, we will provide updated information where appropriate.

Please include your order number when contacting us about an existing order.